Placing an order :

Step 1: Please send your inquiry by e-mail or fax, letting us know the following:
(1) The items you require
(2) Your name and address (for the quotation/invoice)
(3) Your delivery address (postal address)
(4) Your preferred shipping method. We offer delivery either by standard post or by express courier.
(5) Your preferred method of payment. We offer bank transfer and Paypal.
Our e-mail address: service@e-ternals.com
Our fax number: +49 6733 2366581

Step 2: We will then send you a quotation with precise prices and the shipping costs filled in, in accordance with your choice of shipping.
If you have selected Paypal as payment method, we will send you a Paypal invoice that you can pay directly.
If you have selected bank transfer as payment method, we will send you our bank details.
Please note that we do not accept any deductions for payment fees, so Paypal fees or bank transfer fees have to be carried by the customer.

Step 3: We will await payment. Please note that Paypal payment is virtually instantaneous, so there is only a delay if you choose bank transfer for the payment method.

Step 4: We dispatch the items to the delivery address that you have specified.

If you have any questions, please don't hesitate to send us a mail on service@e-ternals.com, or a fax on +49 6733 236658-1.

If you prefer to send a postal letter: Please write to:
e-ternals.com, Gunthard Müller, Silvanerring 10, D-55234 Bechtolsheim, Germany.